Cancellation Policy

English translation of the German cancellation policy (Widerrufsbelehrung). Errors and mistakes are reserved.

Consumers have a fourteen-day right of revocation.

Right of revocation

You have the right to revoke this contract within a period of fourteen days without giving reasons.
The period of revocation shall be fourteen days from the date on which you or a third party you designate, which is not the carrier, has possessed the last part or the last piece of the delivery.

In order to exercise your right of revocation, you must contact us (Dr. Olaf Pinkhaus IDEEN-SCHMIEDE, Frauenhoek 13, 48366 Laer, service@elvwis.com, phone: +49 (0) 2554 - 919159, Fax: +49 (0) 2554 - 919159) by means of a clear statement (eg a letter, fax or e-mail sent by mail) about your decision to revoke this contract. You can use the enclosed sample revocation form, but this is not required. You may also electronically fill and submit the sample revocation form or other clear statement on our website www.elvwis.com. If you use this option, we will send you a confirmation of the receipt of such a revocation immediately (e.g. by e-mail).

In order to maintain the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation

If you revoke this agreement, we will pay you all the payments we have received from you, including the delivery costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the most favorable standard delivery offered by us) within a period of fourteen days from the date on which the notice of revocation of this contract has been received by us. For such repayment, we use the same payment method you used in the original transaction, unless you have expressly agreed otherwise; in no case will you be charged for these repayment fees.
We may refuse the repayment until we have recovered the goods or until you have proved that you have returned the goods, whichever is earlier.

You must return the goods to us immediately or in any case no later than fourteen days from the date on which you inform us of the revocation of this contract.
The deadline is respected when you send the goods before the end of the deadline of 14 days. You must bear the immediate cost of returning the goods. You must only be liable for any loss in value of the goods, if this loss in value is attributable to a handling which is not necessary for the purpose of checking the quality, characteristics and functioning of the goods.

The right of revocation does not exist in the following contracts:
• Contracts for the supply of goods, which are not prefabricated and whose manufacture is subject to an individual selection or determination by the consumer or which are clearly tailored to the personal needs of the consumer.
 

Sample Revocation Form

(If you want to revoke the contract, please fill out this form and return it.)

- To Dr. Olaf Pinkhaus IDEEN-SCHMIEDE, Frauenhoek 13, 48366 Laer, service@elvwis.com, Fax: +49 (0) 2554 - 919159

- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*):

- Appointed on (*) / received on (*)

- Name of the consumer (s)

- Address of the consumer (s)

- Signature of the consumer (s) (only in the case of a communication on paper)

- Date

(*) Delete as appropriate.

 

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