Payment / Dispatch

English translation of the German payment / dispatch conditions (Versand und Zahlungsbedingungen). Errors and mistakes are reserved.

1. Prices, shipping charges, return costs upon revocation

All prices are final prices, they include VAT. If a product of our online shop is marked with an incorrect price and the correct price is higher than the price on the website, we will try to reach you before sending the goods under the contact data you provided us. So we can ask you if you want to buy the product at the correct (higher) price or cancel the order. In this case, the purchase contract is concluded by your declaration of acceptance. If the correct price of a product should be lower than the price that is specified, we will calculate the lower amount and send you the product.

The shipping costs are calculated according to the scope of the order. The shipping costs for shipments to countries outside the EU are based on the respective shipping costs. Please note that any applicable customs fees must be paid by the buyer.

If you make use of a legal right of revocation, you must pay the costs according to the cancellation policy.

2. Terms of delivery

Unless otherwise agreed, delivery will occur to the delivery address provided by the buyer. The e-mail address and the telephone number are transmitted to the shipping service provider in order to transmit the delivery status to the buyer. 

In addition to the indicated product prices, there are still shipping costs. You can find out more about the amount of the shipping costs in the offers.

You have the possibility to pick up the products at Dr. Olaf Pinkhaus, Frauenhoek 13, 48366 Laer, Germany by appointment.

All information about the availability, dispatch or delivery of a product that we have made is only indicative and approximate. They do not constitute binding or guaranteed shipping or delivery dates, unless this is expressly stated as a binding date for the shipping options of the respective product.

3. Terms of payment

The following payment methods are available in our shop:

Payment in advance

If you choose the method of payment in advance, we will tell you our bank account in the order confirmation and deliver the goods after payment receipt.

Credit card

Your credit card will be charged with completion of the order.

Paypal

You pay the invoice amount via the online provider PayPal. In principle, you must be registered there or register, authenticate with your access data and confirm payment instructions to us. You'll get more information during the ordering process.

Immediate transfer (Sofortüberweisung)

We also offer optional instant transfer. Herewith we receive the transfer credit immediately. This accelerates the entire order process. All you need is the account number, bank code, PIN and TAN. The secured payment form, which is not accessible to dealers, provides immediate transfer automatically and in real-time a transfer into your online bank account. The purchase price is immediately and directly transferred to the merchant's bank account. If you choose the immediate payment method, a pre-filled form opens at the end of the ordering process. This already contains our bank account. In addition, the transfer amount and the purpose of use are already displayed in the form. You must now select the country in which you have your online banking account and enter the bank code. Then enter the same data as for online banking registration (account number and PIN). Confirm your order by entering the TAN. The transaction is confirmed immediately afterwards. In principle, every Internet user can use the immediate transfer as a method of payment if he has an activated online banking account with PIN / TAN procedures. Please note that for some banks the direct transfer is not yet available.
For more information on whether your bank supports this service, please visit: https://www.sofort.com/ger-DE/general/fuer-kaeufer/fragen-und-antworten/

4. Reservation of title

The delivered goods remain our property up to the complete payment of all claims.

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